Maintenance of your Esalia site

As part of ongoing improvements to the services available to you, your secure site will be undergoing maintenance from 06:30 pm to 10:30 pm on Tuesday 27th September and will therefore not be accessible.

We apologise for any difficulties this may cause and will do everything we can to provide you with the best possible service.



What is a connection token or cookie?

Cookies are small text files that are stored in a designated area of your computer’s hard drive when you view an online service using a browser.

A cookie file allows its creator to identify the device* on which it is placed for its period of validity or storage.

Cookie denotes a set of technologies used to track a user’s browsing.

* device means a hardware device (computer, tablet, smartphone, etc.) that you use to visit or display a website, application, etc.

 

Why we use cookies

We and our trusted partners use cookies that do not require the user’s consent for the purposes listed below:

  • Functionality cookies are essential for browsing our site (such as session identifiers) that allow you use the site’s main features and keep you connected.
    For instance, they make it possible to directly access the reserved or personalised areas of our websites using identifiers or information that you previously provided.

 

  • There are some cookies which are not essential for browsing our site, but whose sole purpose is to help or improve how the site works and to give you access to special site features.
    They also allow you to adapt how the site is presented to suit your computer’s display preferences. These cookies provide a smooth, customised browsing experience.

 

What cookies are used on our website and which ones belong to our partners?

You will find a list of the cookies used by our website below. This list is regularly updated: 
 

Cookies needed for Esalia to function

Cookie name

Data Controller

Length of time the cookie is stored

Purpose

JSESSIONID

Societe Generale

Session duration

Cookie that guarantees the anonymity of the session user on the server.

JSESSIONIDSSO

Societe Generale

Session duration

Cookie that guarantees the anonymity of the session user on the server.

Location

Societe Generale

Session duration

Cookie that memorises the language used by the employee while browsing

Login

Societe Generale

13 months

Cookie that saves the account number if the employee ticks the “Remember me” box

 

Cookies that operate the Dynamic FAQ

Cookie name

Data Controller

Length of time the cookie is stored

Purpose

DYDU_clientId

DYDU

365 days

Random value generated for recognising a user who returns to use the resource later.

DYDU_lastvisitfor_XXXXX

DYDU

365 days

Value of the Internet user’s last visit (XXX is generated to allow more than one dialogue box in a same domain). This cookie is used to count the number of unique visitors and to calculate the number of visitors interacting with the dialogue box.

dydu.common.context

DYDU

10 min

Cookie that stores the context of the conversation.

dydu.common.language

DYDU

10 min

Cookie that stores the language used.

dydu.gdpr

DYDU

365 days

Cookie that stores the date and time (GMT) (operational cookie)

dydu.popin

DYDU

10 min

Cookie that stores the position of the dialogue box.

dydu.sidebar

DYDU

10 min

Cookie that stores the elements of the sidebar (useful when refreshing the page).

dydu.teaser

DYDU

10 min

Cookie that stores the configuration and the state of the call button (standard display/livechat, visible, hidden, etc.).

DYDU_PUSH_global

DYDU

60 days

Cookie that stores the amount of time spent on the page, the time of the visit, and the number of times the customer has visited the page.

DYDU_PUSH_session

DYDU

24 hours

Cookie that stores the number of pages visited and the time elapsed since the last page visited.

dydu.top3

DYDU

1 month

Cookie that stores the top3 items of knowledge