What is a connection token or cookie?
Cookies are small text files that are stored in a designated area of your computer’s hard drive when you view an online service using a browser.
A cookie file allows its creator to identify the device* on which it is placed for its period of validity or storage.
Cookie denotes a set of technologies used to track a user’s browsing.
* device means a hardware device (computer, tablet, smartphone, etc.) that you use to visit or display a website, application, etc.
Why we use cookies
We and our trusted partners use cookies that do not require the user’s consent for the purposes listed below:
What cookies are used on our website and which ones belong to our partners?
You will find a list of the cookies used by our website below. This list is regularly updated:
Cookies needed for Esalia to function |
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Cookie name |
Data Controller |
Length of time the cookie is stored |
Purpose |
JSESSIONID |
Societe Generale |
Session duration |
Cookie that guarantees the anonymity of the session user on the server. |
JSESSIONIDSSO |
Societe Generale |
Session duration |
Cookie that guarantees the anonymity of the session user on the server. |
Location |
Societe Generale |
Session duration |
Cookie that memorises the language used by the employee while browsing |
Login |
Societe Generale |
13 months |
Cookie that saves the account number if the employee ticks the “Remember me” box |
Cookies that operate the Dynamic FAQ |
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Cookie name |
Data Controller |
Length of time the cookie is stored |
Purpose |
DYDU_clientId |
DYDU |
365 days |
Random value generated for recognising a user who returns to use the resource later. |
DYDU_lastvisitfor_XXXXX |
DYDU |
365 days |
Value of the Internet user’s last visit (XXX is generated to allow more than one dialogue box in a same domain). This cookie is used to count the number of unique visitors and to calculate the number of visitors interacting with the dialogue box. |
dydu.common.context |
DYDU |
10 min |
Cookie that stores the context of the conversation. |
dydu.common.language |
DYDU |
10 min |
Cookie that stores the language used. |
dydu.gdpr |
DYDU |
365 days |
Cookie that stores the date and time (GMT) (operational cookie) |
dydu.popin |
DYDU |
10 min |
Cookie that stores the position of the dialogue box. |
dydu.sidebar |
DYDU |
10 min |
Cookie that stores the elements of the sidebar (useful when refreshing the page). |
dydu.teaser |
DYDU |
10 min |
Cookie that stores the configuration and the state of the call button (standard display/livechat, visible, hidden, etc.). |
DYDU_PUSH_global |
DYDU |
60 days |
Cookie that stores the amount of time spent on the page, the time of the visit, and the number of times the customer has visited the page. |
DYDU_PUSH_session |
DYDU |
24 hours |
Cookie that stores the number of pages visited and the time elapsed since the last page visited. |
dydu.top3 |
DYDU |
1 month |
Cookie that stores the top3 items of knowledge |